Last updated: 27 June 2026
Ponco Systems Pty Ltd ("Ponco", "we", "us") operates ponco.com.au. We respect your privacy and handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains what we collect, why, and the choices you have.
Information we collect
Information you give us. When you contact us through the website - via the contact form or by email - we collect the details you choose to provide, such as your name, email address, company and message.
Information collected automatically. Like most websites, when you visit ponco.com.au we automatically collect standard technical data: your IP address, browser and device type, the pages you view and how you reached the site. This is collected through cookies and analytics (see "Cookies and analytics" below).
We do not collect sensitive information, and we do not knowingly collect information from children.
How we use your information
- To respond to your enquiries and provide the information or services you request.
- To operate, maintain and improve the website and understand how it is used.
- To communicate with you about your enquiry or our products.
- To meet our legal, security and record-keeping obligations.
We do not sell your personal information.
Cookies and analytics
We use cookies and Google Analytics (via Google Site Kit) to understand how visitors use the site so we can improve it. These tools may set cookies and collect usage data such as the pages you visit and time on site. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.
Who we share it with
We share personal information only with the service providers who help us run the website and respond to you - for example our hosting provider (Amazon Web Services), our form and email-delivery providers, and Google (analytics). These providers process data on our behalf and are required to protect it. We may also disclose information where required or authorised by law.
Where your data is stored
The website and its data are hosted on Amazon Web Services infrastructure. Some service providers may store or process data outside Australia; where they do, we take reasonable steps to ensure your information is handled consistently with this policy and the Australian Privacy Principles.
How long we keep it
We keep enquiry and contact information for as long as we need it to respond to you, maintain our business relationship and meet legal or record-keeping requirements. We delete or de-identify information when it is no longer needed.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or ask how we handle it. Email info@ponco.com.au and we will respond within a reasonable time. If you have a concern about how we have handled your information, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au.
Third-party links
The website may link to sites we do not control. We are not responsible for their privacy practices - please review their policies.
Changes to this policy
We may update this policy from time to time. The current version will always appear on this page, with the "last updated" date shown above.